FTP Uploading Down Because of GoDaddy Stupid Incompetence

[Ion Saliu]

Could do nothing no more, now! I can’t upload anything to my website! And they give me that sh*ty explanation … as if I were one of them stupidiots! Mnezaii mamilor lor de jigodii!

"Dear ION SALIU,

Thank you for contacting online support. After reviewing your account, we were able to successfully connect and upload via ftp to your site. Please ensure that you have disabled any firewalls and/or software such as antivirus programs that may block activity on port 21 to ensure that you are able to ftp. I will also provide the settings for ftp below.

These are your FTP settings:

FTP User Name
This is the user name for your hosting account.
FTP Password
This is the password for your hosting account.
Web Site URL
http://www.example.com
FTP Site URL
ftp://example.com
Host Name
example.com

Start Directory

- Some FTP clients will ask for a "Home" or "Start" directory. Our hosting service does not require this. Leave the box blank. If the client requires a value, enter a single forward slash.

To Locate your FTP username for your hosting account use these instructions:

• In the My Products section, select 'Hosting'.
• Next to the hosting account you want to modify, click Manage Account.
• In the top right corner of the Hosting Control Center you will see the "Welcome:" field which displays your FTP username to the right.

To Reset your Password:

• In the Settings section of the Hosting Control Center, click the Account Login icon.
• To change your hosting account password, type a new password in the fields and click Update.

Please let us know if we can assist you in any other way.

Sincerely,

Jacob D.
Online Support Team"


*** 10/05/2010)
My response (if you don't answer in like, they might destroy you ... be tough before them ...)

Hey, guys, thanks for the prompt response (under 24 hours). It didn’t do any good, however. The problem still persists.

Please, no BS here. I am computer savvy. I know exactly my username and password. I do use password managers. My FTP client worked perfectly up until today. Did anyone at Godaddy.com messed up with my FTP site?

USER saliu
331 User saliu OK. Password required
PASS (hidden)
530 Login authentication failed

Why the h*ll does my login fail now? The error occurred all of a sudden. It only happens if someone changed my password! Who did it? That’s a serious crime!

What’s going on? Send me IMMEDIATELY the password you said you were able to connect to my FTP domain. It was illegal to do that, but I swear I’ll forgive everybody! I just want to connect to my FTP domain NOW (ASAP)! I’ll change the f*ng password anyway.

I didn’t install anything (anti-virus software included) in the last … over 30 days …

Please fix it immediately! It stinks like a cyber terrorism attack. I’ll have to inform the authorities ASAP according to the Patriot Act.

You gave me plenty of headaches before, especially the statistical reports regarding my Web site. I have paid for daily reports, but the reports were unavailable for days in a row. How about those who pay for HOURLY reports?!

Ion Saliu

[Ion Saliu]

Okay, as of November 6, 2010, 1:20 PM. I was able to finally FTP-upload to my SALIU.COM.

The situation is still troublesome, however. My security settings are vulnerable at GoDaddy. Their employees are able to see all my settings and change them — that includes passwords. That’s severe crime in the making. Hard-core criminals just pay the employees of webhosting companies for sensitive data, especially usernames and passwords. Besides, employees come and go. If employees go, they can use all sensitive data they acquired while working for online companies! The world is really vulnerable! Every company in the world must make sure that all sensitive data is strictly encrypted.

I got plenty hot when I read the second response from the “customer support” department of GoDaddy:

“I am able to connect to your FTP account at this time.”

Say, what? Who gave him my password to access my FTP domain? That’s a crime that can bring GoDaddy down or belly-up! The customers are assured of total privacy and security. If employees have access to customer account settings, they can just sell them to all the criminals in the world! I’ll let GoDaddy highest management team know about this blustering flaw — again, that’s a crime!

I even had to tell them to read more carefully my previous message. They claimed they didn’t know what the error was. The info was right there (as you can see in my previous post):

Â
USER saliu
331 User saliu OK. Password required
PASS (hidden)
530 Login authentication failed
Â

Look at those stupid characters … Â! They appear in the reply email from the “customer support” at GoDaddy. They are outsourced, for sure, but they give “technical support” to customers in the United States of America! It’s not nationalism, it’s not jingoism; in truth, I was not born in the United States. I’m talking here about the most important tool of communication: Natural Language.

This is basic decency now. At least, set your outsourced keyboard configuration to the host nation of your customer. In my case, just set your indecent keyboard to U.S. English keyboard. Even UK English would insert stupid characters … that would make even the passwords indecipherable for me (although I am the only one who set my passwords)!

One might not be stupid, but it is really stupid if one claims that one communicates well in the common language. Most Mexicans in the U.S., that I communicated with, did not use our common language: English. Instead, we used Spanish, as poor as my Spanish was. But we understood one another better. Meanwhile, I did not claim I would make a good customer support technician for Spanish-speaking people! Nobody in the Spanish-speaking world would ever understand me how to bake a tortilla!

Look at that insane outsourced type of “support”:

“… please access the account via FTP on another computer, ideally one connected to the Internet at another location.”

Do they think I am a nomad? Do they think nomads get Internet access like they would beg for food or water?

Some criminal(s) amongst the customer support team tampered with my account settings at the request of some foe(s) of mine. The criminal(s) then changed my password — because my password was changed in my GoDaddy account as well!

I had another webhost I wrote about (up until 2005). The server hosting my site would go down far more frequently than reasonably acceptable. Then I smelled something fishy! Some kokostirks would cheer and jump of joy every time my Web site went down. I saw them at lottery post, for example. I used to post there, although it is such a stupidiotic place. One time, my website was so … down, that the announcement read “Account suspended!!!” They were in ecstasy at lottery post, for example!

The little young guy who ran the webhost (his personal business) played all those tricks that hurt my website. But he did it because, in my best analysis, he was paid by virulent foes of mine. It looked like the foes visited my Web site at least every hour. They would know very well when my site went down. Even better than I did, because it happened while I was sleeping more often than not!

The venomous enemies probably enticed the little young guy like this: “Hey, Aditser! I’ll pay you a hundred bucks if you shut down Saliu.com for at least one day … okay, even an hour will do …” Those shutdowns did hurt my site appearance in searches. The last time I did business with that little young guy, my Web site was dead for at least two days. That hurt me seriously in the search engines! Most search engines listed my site as non-existent! But I resuscitated as I moved to … GoDaddy …

Ion Saliu,
Never-Down-and-Out At-Large

[Ion Saliu]

F*k*em up, scums of two screaming bitches and three krazed dawgs: One without an eye, one without an ear, one without a tail!

It wasn’t enough all the problems I’ve been having with the bullboochas recently! I needed problems from so-called legitimate software companies I paid for their products! They have given me huge headaches today, November 9, 201, soon after 11 PM.

I hated a so-called Internet security software package: PC Tools Spyware (with virus protection). They would pop-up dozens of times a day begging me to renew the subscription. I got mad at those insane popups. Not to mention that the anti-virus had made my PC horribly slow. The same about spyware. I was unable to do many useful things because of those specimens of f*k*g crapp. All my actions had to be postponed because of that sh*t getting in my way. Everything was postponed to show those insane popups of PC Tools! And it was all for naught. I was virus-infected at least three times after buying and installing PC Tools. The package was unable to detect the threats or, later, to remove the threats. I was more successful with the free tools in Windows 7. Worse, I had to restore my system twice (and then another big headache, reinstall programs!)

I installed free Windows anti-virus protection and malware protection from Microsoft. It is free, and it appears to be an organic part of Windows 7 now. Pay money for protection only to make it worse for your PC!

Problem is, now I can’t restart my Web browsers as I did up until this morning. Just by random chance, I realized I could start a browser from within the Arachnophilia HTML editor (and ‘Preview in Browser’ function). The HTML editor only starts the 64-bit browser. But that can’t load useful toolbars such as Yahoo!

It was so easy up until this morning, before uninstalling that beggar-pencil of PC Tools! Now, IE8, Mozilla, Google Chrome won’t start anymore. And we pay money for that kind of emotional pain! Why the hell would we do that? Shouldn’t we better kick their tail-ends with consequential force?!

Look at me now! I’m not sure when I’ll be able to access the Internet — for which I pay good money!

A nice lady at my workplace opinionated that such guys should be executed. Now, I only can yell: “Damn it!!!”

Ion Saliu

[Ion Saliu]

GoDaddy technical support took it more seriously after my tough messages. They sent me this email on November 9, 2010:

“The FTP issue for SALIU.COM hosting account has been reviewed, and it was determined that the FTP credentials were compromised on November 4, 2010. After the attacker was able to gain access to the account a malicious file was uploaded and executed in which infected all PHP files then the malicious file deletes itself after its run.

The FTP password for your account has been changed to prevent future malicious uploads. To regain access via FTP you can reset the password in the Hosting Control Center. We suggest a very strong password to help prevent future compromise attempts.

The following are the logs to support our findings:

/var/log/messages.1:Nov
4 01:05:01 linhostjava02 pure-ftpd[11417]: (software@69.163.237.204)
[NOTICE] /var/chroot/home/content/s/”

The 69.163.237.204 IP shows this info regarding the criminals who infected my Web site:

Hostname: castries.dreamhost.com
ISP: New Dream Network, LLC
Organization: New Dream Network, LLC
Proxy: None detected
Type: Corporate
Assignment: Static IP
Country: United States
State/Region: California
City: Brea

I still oppose the idea that my passwords are not encrypted. Nobody at GoDaddy should have direct access to my passwords. Only the system should recover the lost passwords, but no human (employee) should be able to read my passwords.

On the other hand, why didn’t GoDaddy inform me on the change of my password? Huh? They changed my password but they didn’t inform me! I was left in the dark and bump my head against the wall!

[Ion Saliu]

I am still _mad_as_hell! I still don’t have Internet connection, although I have!!!

Only the 64-bit version of Internet explorer (in Windows 7) can connect to the Internet. For everything else, I do not have an Internet connection! Again, I can’t FTP-connect to my site to upload programs or anything else.

The criminals hit me hard again, huh? But they won’t sleep at ease, I can guarantee that! And I can guarantee I won’t stop do what I do so well! That’s what rattles the venomous scumbags: I do so well things that I do!

Perhaps members of this community can help me?